Frequently asked questions

Last Updated: January 2014

I've lost all my inventory items! (iPhone Only)

Oh no! There was unfortunately a small bug in a recent update which wiped some users inventory. Not to worry, if you send an email to support@portablepixels.com explaining your problem we will try and fix it for you.

How do I release my Hatchi to the forest?

iPhone - Your Hatchi will need to be 7 days or older. View All You Hatchis by tapping the button in the top left (Three Circles in a triangle shape). If your Hatchi is old enough for release, there will be a Release Button at the bottom when selecting that Hatchi. Alternatively you can purchase a Release Fake ID from the Shop to release your Hatchi at any age.

Android - Your Hatchi will need to be 7 days or older. Make sure you have correct Hatchi active. You can then choose "Release Hatchi" from the settings menu. Alternatively you can purchase a Release Fake ID from the Shop to release your Hatchi at any age.

Why does my Hatchi evolve into the same form all the time?

It depends on a number of factors. Try changing the way you look after your Hatchi,. You can get more information on our Facebook Page or buy an evolution guide from the store.

What is a Buff?

Buffs are modifications you can get for your Hatchi to enhance it. Examples include the Coin Doubler to double the coins received or the Vaccination to prevent your Hatchi from getting sick.

Can I bring Hatchis back from the sanctuary/graveyard?

Not presently, but you might be able to in the future.

Why does my Hatchi have x's for eyes?

Unfortunately your Hatchi has died. You'll need to resurrect it to bring it back to life or Abandon it to start another one.

How do I reset my Hatchi? My Hatchi has died how do I get a new one?

iPhone - View All You Hatchis by tapping the button in the top left (Three Circles in a triangle shape). At the bottom will be an Abandon Button (Or release if its old enough) for the currently active Hatchi.

Android - Make sure you have correct Hatchi active. Select the i button, and then tap the text that says Abandon/Reset Hatchi

What if i have an idea for a great feature for Hatchi?

The best ways of getting in touch are through the in app feedback or via Facebook. We listen to every single piece of feedback and love feature suggestions!

Need our help?

Email us for support with your problem.